Acceptable Use Policy

Last Updated: January 14, 2026

Purpose

This Acceptable Use Policy ("AUP") governs your use of ShipStream Data Border ("Service"). Violations may result in account suspension or termination.

Prohibited Activities

Illegal Activities

You may not use the Service to:

Violate any local, state, national, or international law
Engage in fraudulent activities or financial crimes
Facilitate illegal goods or services
Violate export control or sanctions laws
Engage in money laundering or terrorist financing

Abuse and Harassment

You may not:

Harass, threaten, or intimidate others
Send unsolicited commercial communications (spam)
Impersonate others or misrepresent your identity
Stalk or otherwise violate privacy rights

Security Violations

You may not:

Attempt to gain unauthorized access to our systems or other user accounts
Probe, scan, or test vulnerabilities without authorization
Breach security or authentication measures
Intercept or monitor data or traffic without authorization
Distribute viruses, malware, or other malicious code
Launch denial-of-service attacks or similar attacks
Use automated tools to access the Service beyond documented API usage

System Abuse

You may not:

Exceed documented rate limits or quotas
Use the Service in a manner that degrades performance for others
Consume excessive system resources
Create multiple accounts to circumvent restrictions
Use the Service for cryptocurrency mining or similar resource-intensive operations
Bypass access controls or usage limitations

Intellectual Property Violations

You may not:

Infringe copyrights, trademarks, or other intellectual property rights
Upload or distribute pirated content
Use the Service to distribute unauthorized copyrighted material
Reverse engineer, decompile, or disassemble the Service
Remove or alter copyright notices or proprietary markings

Data Misuse

You may not:

Access or use data you are not authorized to access
Share Amazon API credentials with unauthorized parties
Use customer PII (Personally Identifiable Information) beyond shipping requirements
Sell or redistribute data obtained through the Service
Scrape or harvest data beyond documented API usage
Combine data in ways that violate Amazon's policies or applicable privacy laws

Amazon-Specific Requirements

Compliance with Amazon Policies

You must:

Comply with Amazon's terms of service and API usage policies
Use Amazon Buy Shipping only for legitimate shipping operations
Maintain the confidentiality of Amazon credentials
Not attempt to circumvent Amazon's security or audit requirements
Report any suspected Amazon API abuse or security issues

Data Protection

You must:

Handle customer shipping data in accordance with privacy laws
Not access Amazon customer PII beyond what's necessary for shipping
Implement appropriate security measures for Amazon credentials
Not use Amazon data for marketing or other unauthorized purposes

Trademark Compliance

You must:

Not imply endorsement or affiliation with Amazon
Not use Amazon trademarks or logos without authorization
Include appropriate disclaimers about your relationship with Amazon
Comply with Amazon's branding guidelines

Reminder: ShipStream Data Border is not affiliated with, endorsed by, or sponsored by Amazon. Amazon, Amazon Buy Shipping, SP-API, and related marks are trademarks of Amazon.com, Inc. or its affiliates.

Acceptable Use Examples

Permitted Uses

The Service is designed for:

Purchasing shipping labels through Amazon Buy Shipping
Integrating shipping functionality into e-commerce platforms
Managing shipping operations for Amazon sellers
Providing 3PL services with proper authorization
Building SaaS applications that require shipping integration
Testing and development in accordance with rate limits

Prohibited Use Cases

Examples of prohibited use include:

Attempting to access Amazon's systems outside the documented API
Using the Service to spam or send unsolicited marketing
Creating fake shipping requests to test Amazon's systems
Sharing your account credentials with competitors
Using the Service to gather competitive intelligence about Amazon
Scraping Amazon data beyond your authorized scope
Violating Amazon seller policies or marketplace rules

Resource Usage

Fair Use

Use the Service in accordance with your subscription tier
Respect documented rate limits
Contact us if you need higher limits

Prohibited Resource Usage

Running scripts that consume excessive API calls
Intentionally degrading service performance
Using the Service for purposes other than shipping integration

Content Guidelines

Your Content

You are responsible for:

The accuracy of shipping data you submit
Compliance with content laws (e.g., no illegal goods)
Not uploading malicious content
Respecting intellectual property rights in product descriptions

Prohibited Content

Do not submit content that:

Violates laws or regulations
Infringes intellectual property
Contains malware or malicious code
Is fraudulent or deceptive
Violates Amazon's prohibited products policies

Reporting Violations

If you become aware of violations of this AUP, report them to:

Email: abuse@shipstream.io

Include:

Description of the violation
Evidence (screenshots, logs, etc.)
Your contact information
Date and time of the incident

We will investigate reported violations and take appropriate action.

Enforcement

Investigation

We reserve the right to:

Investigate suspected violations
Access account information as needed
Cooperate with law enforcement
Monitor usage for compliance

Actions

Violations may result in:

Warning and request to cease activity
Temporary account suspension
Permanent account termination
Legal action for serious violations
Reporting to law enforcement authorities

Appeals

If your account is suspended or terminated:

You may appeal by contacting support@shipstream.io
Include your account information and explanation
We will review and respond within a reasonable timeframe
Our decision is final

Service-Specific Policies

API Usage

Follow documented API guidelines
Implement proper error handling
Use API keys securely
Do not share API keys publicly
Rotate credentials if compromised

Data Retention

We may retain data as described in our Privacy Policy
You may export your data before account closure
We may delete data after account termination

Third-Party Integrations

You are responsible for your integrations
Third-party services must comply with this AUP
We are not responsible for third-party service issues

Changes to This Policy

We may update this AUP at any time. Changes become effective upon:

Posting the updated AUP
Notifying you via email
Updating the "Last Updated" date

Continued use after changes constitutes acceptance.

Contact Information

For questions about this Acceptable Use Policy:

ShipStream LLC Email: support@shipstream.io Address: 5700 4th Street North, St. Petersburg, FL 33703

This AUP should be read together with:

Disclaimer

This AUP is not exhaustive. We reserve the right to take action against activities not explicitly listed but that violate the spirit of this policy or harm the Service, its users, or third parties.

Security Best Practices

We recommend:

Using strong, unique passwords
Enabling two-factor authentication when available
Regularly reviewing account activity
Keeping your contact information current
Implementing security measures in your integration
Following the principle of least privilege for API access
Monitoring for unusual activity in your account

Conclusion

By using ShipStream Data Border, you agree to this Acceptable Use Policy. Violations may result in account suspension, termination, or legal action. Please use the Service responsibly and in accordance with all applicable laws and policies.