Privacy Policy

Last Updated: January 14, 2026

Introduction

ShipStream Data Border ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Information You Provide

Account Information: When you register, we collect your name, email address, company name, and other registration details.
Payment Information: Payment details are processed securely through our payment processor. We do not store complete credit card numbers.
Amazon Integration Data: API credentials and configuration data necessary to connect with Amazon's Buy Shipping services.

Automatically Collected Information

Usage Data: Information about how you use our service, including API calls, features accessed, and interaction patterns.
Device Information: IP address, browser type, operating system, and device identifiers.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

How We Use Your Information

We use collected information to:

Provide, maintain, and improve our service
Process transactions and send related information
Respond to your requests, questions, and support needs
Send administrative information, updates, and security alerts
Monitor and analyze usage trends and preferences
Detect, prevent, and address technical issues and security vulnerabilities
Comply with legal obligations

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, customer support)
Amazon Services: Data necessary for Buy Shipping integration is transmitted to Amazon in accordance with their terms
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

Amazon Integration

Our service acts as an intermediary between your system and Amazon's Buy Shipping API. We:

Store minimal Amazon credentials securely
Transmit shipping requests on your behalf
Do not access or store Amazon customer PII beyond what's necessary for shipping operations
Comply with Amazon's API terms and data protection requirements

Important: This service is not affiliated with, endorsed by, or sponsored by Amazon. Amazon, Amazon Buy Shipping, and related marks are trademarks of Amazon.com, Inc. or its affiliates.

Data Security

We implement industry-standard security measures to protect your information:

Encryption in transit (TLS/SSL)
Encryption at rest for sensitive data
Regular security assessments and updates
Access controls and authentication requirements
Monitoring for suspicious activity

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure for:

Legal compliance
Dispute resolution
Fraud prevention
Enforcing our agreements

Your Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to or restrict processing
Data portability
Withdraw consent

To exercise these rights, contact us at privacy@shipstream.io.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service. Continued use after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy, contact us at:

ShipStream LLC Email: privacy@shipstream.io Address: 5700 4th Street North, St. Petersburg, FL 33703

We use the following types of cookies:

Essential Cookies: Required for the service to function
Analytics Cookies: Help us understand usage patterns
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion
Right to non-discrimination

To exercise these rights, contact us at privacy@shipstream.io.