Terms of Service

Last Updated: January 14, 2026

Agreement to Terms

By accessing or using ShipStream Data Border ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

Description of Service

ShipStream Data Border is a software-as-a-service platform that provides managed access to Amazon Buy Shipping services through hosted, compliant infrastructure. The Service acts as a secure intermediary for shipping operations.

Trademark Disclaimer: This service is not affiliated with, endorsed by, or sponsored by Amazon. Amazon, Amazon Buy Shipping, SP-API, and related marks are trademarks of Amazon.com, Inc. or its affiliates.

Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your organization.

Account Registration

Creating an Account

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access
• You may not share your account with others
• One account per organization unless otherwise agreed

Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms or our Acceptable Use Policy
• Engage in fraudulent or illegal activity
• Remain inactive for extended periods
• Fail to pay required fees

Use of Service

Permitted Use

You may use the Service to:

• Integrate with Amazon Buy Shipping for legitimate shipping operations
• Access shipping rates and purchase shipping labels
• Track shipments and manage shipping data
• Use our API within documented rate limits

Restrictions

You may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Reverse engineer or decompile the Service
• Use the Service for competitive purposes
• Resell or redistribute the Service without authorization
• Exceed rate limits or abuse system resources
• Use the Service to send spam or unsolicited communications

Amazon Integration

Your Responsibilities

• You must comply with Amazon's terms of service and policies
• You are responsible for the accuracy of shipping data you submit
• You must have proper authorization to ship on behalf of sellers
• You must maintain the confidentiality of Amazon credentials

Our Role

• We provide a technical intermediary service
• We do not control Amazon's API availability or functionality
• We are not responsible for Amazon's service interruptions or changes
• We do not guarantee that Amazon will accept all shipping requests

Data Handling

• We transmit shipping data to Amazon on your behalf
• We store minimal data necessary for service operation
• We do not access Amazon customer PII beyond shipping requirements
• You retain ownership of your data

Fees and Payment

Subscription Fees

• Fees are charged based on your selected plan
• Prices are subject to change with 30 days notice
• Fees are non-refundable except as required by law

Payment Terms

• Payment is due in advance for subscription periods
• Failed payments may result in service suspension
• You are responsible for all taxes associated with your use

Free Trials

• Free trials may be offered at our discretion
• We may require payment information for trials
• Trials automatically convert to paid subscriptions unless cancelled

Intellectual Property

Our Rights

We retain all rights to the Service, including:

• Software, code, and algorithms
• Trademarks, logos, and branding
• Documentation and content
• Design and user interface

Your Rights

You retain ownership of:

• Your data and content
• Your shipping information
• Your business information

License Grant

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

Privacy and Data Protection

Your use of the Service is governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

Service Availability

Uptime

• We strive for high availability but do not guarantee 100% uptime
• Scheduled maintenance will be announced when possible
• We are not liable for third-party service interruptions (including Amazon)

Support

• Support is provided based on your subscription tier
• We aim to respond to support requests promptly
• Support does not include debugging your application code

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• OUR TOTAL LIABILITY IS LIMITED TO FEES PAID IN THE PAST 12 MONTHS
• WE ARE NOT LIABLE FOR AMAZON API ISSUES OR CHANGES

Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Your shipping activities and data

Modifications to Terms

We may modify these Terms at any time. Material changes will be notified via:

• Email to your registered address
• Notice within the Service
• Update to the "Last Updated" date

Continued use after changes constitutes acceptance of new Terms.

Modifications to Service

We reserve the right to:

• Modify or discontinue features
• Change API endpoints or functionality
• Update system requirements
• Adjust rate limits

We will provide reasonable notice for material changes that negatively impact functionality.

Termination

By You

You may terminate your account at any time through the Service settings or by contacting support.

By Us

We may terminate or suspend your account for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended inactivity

Effects of Termination

Upon termination:

• Your access to the Service will cease
• We may delete your data after a reasonable retention period
• You remain liable for any outstanding fees
• Provisions that should survive termination will remain in effect

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law provisions.

Arbitration

Disputes will be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and ShipStream Data Border.

Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a business transfer.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

Contact Information

For questions about these Terms, contact us at:

ShipStream LLC Email: support@shipstream.io Address: 5700 4th Street North, St. Petersburg, FL 33703

Updates and Notices

We will communicate important updates via:

• Email to your registered address
• Notifications within the Service
• Updates to this page

You are responsible for maintaining current contact information.